Return policy
Does your purchase not meet your expectations? But ordered the wrong size? Or do you prefer a different color? No problem! Of course we want to fix this for you quickly. You can return an order within 14 days of receipt. We accept returns that meet the following conditions:
  • The product is complete, in original condition and undamaged.
  • The product has the Shoeinc Verified Authentic label.
  • The product is in the original, undamaged shoe box.
  • The product is unworn.
How can I return my order? Directions:
  1. Click here to register your return with support.
  2. An employee will answer you and give you all the information about the return.
  3. You send your package back.
  4. The FlowTex team assesses your package.
  5. If your package passes inspection, you will receive your purchase amount back.
How long do I have to return my order?
With us you have 14 days after receipt to register your return and send it back. Once you have registered the package, you have an additional 2 business days to return your package.
Are there any exceptions to the right of return?
Yes indeed. The return policy does not apply to purchases delivered to countries outside the European Union.
Can I try on ordered products before returning them?
Of course, you can try on the products you receive. Make sure you are not wearing it and that the Shoeinc Verified Authentic label is still attached. If we find any damage, wear or tear that shows more has happened than just assessing the product, the return will not be accepted.
How much does it cost to return my order?
The return shipping must normally be borne by the buyer. We only issue you a return receipt in individual cases. But please note: If your return is not accepted because it does not meet the specified conditions, the return shipping costs will be at your expense.
What happens if I have returned my order?
Once we receive your package, you will be kept updated about the return process. We will send you a message as soon as the package is processed and when you receive your money back. After receiving your return, we will process it within 14 working days at the latest.
How long does it take until I get my purchase amount back?
As soon as we have received your return package, the purchase amount will be credited to you within 14 working days. The amount will be refunded via your chosen payment method.
My question is not listed
Do you have any further comments or questions about our returns service?